My Story Hotel Figueira

The room was a nice size and very neat and clean with a small refrigerator and safe. The staff was very responsive to requests. I would like to give a big shout out to the two young men on duty on 6/2/25 when we checked in around 7 pm. They were so friendly and helpful during our stay -- very customer focused! It was great to have a restaurant at the hotel, and the food was very good. We never made a reservation for dinner, but if you know you are going to eat there, I would do so. The location was great for sightseeing and tour meet-ups. Our room was overlooking Figuerira Square, so there is a lot going on outside, including trolleys, buses, etc. I was concerned about the noise. But we closed the wooden window covers at night and did not find the noise to be an issue. However I do sleep with earplugs. This could be a problem if you are very sensitive to noise. I would definitely stay at this hotel again!

From arrival, the service was excellent. The front desk was extremely helpful, brought our luggage to the room when it was ready so it was waiting for us when we were able to check in. We had a beautiful room with a Juliet balcony and a view of Castelo Sao Jorge. They also upgraded us to free breakfast. The hotel was spotless and perfectly located within walking distance of Lisbon's amazing nightlife, restaurants and attractions. This was our second time staying here and we love it so much we will be approaching them to coordinate a room block for our Portugal wedding!

The only complaint I have, that will soon be addressed, is no lounge area with comfortable chairs and sofas to sit while you wait for your room. I arrived at 11am and since check-in isn't till 3 p.m., I had no place to sit other than very uncomfortable chairs in the restaurant. I had a tour at 2:30pm and had to leave so I did not get into my room till 7pm. There were many other guests waiting as well. Andri, the Front Office Manager, was terrific. Room lovely, very clean and good view of the square. Location is a "10" and staff friendliness. I was there for 3 nights.and he gave me a late check out as my train for Porto did not leave till 1:15pm. Really great breakfast buffet with friendly staff.

Location was superb as it's easily walkable (within 10-15 mins) for most touristic locations and restaurants and supermarket. It's also very convenient to walk to the Lisbon Rossio train station if you want to go to Sintra. We booked the family room and it was surprisingly two separate rooms with a connecting door which was the best. The rooms were clean and equipped with the basic amenities you need. It was lovely they provided you free water everyday. Staff were all very helpful too.

The location was excellent - within walking distance of many of the sights. The room was cleaned very well every day. The cleaning staff were friendly and helpful.