My Story Hotel Figueira

Beautiful inside and out - great location, it was so central - literally couldn’t have been better! Great facilities in the room and the cleaners did a fabulous job every day - it was spotless!

The only complaint I have, that will soon be addressed, is no lounge area with comfortable chairs and sofas to sit while you wait for your room. I arrived at 11am and since check-in isn't till 3 p.m., I had no place to sit other than very uncomfortable chairs in the restaurant. I had a tour at 2:30pm and had to leave so I did not get into my room till 7pm. There were many other guests waiting as well. Andri, the Front Office Manager, was terrific. Room lovely, very clean and good view of the square. Location is a "10" and staff friendliness. I was there for 3 nights.and he gave me a late check out as my train for Porto did not leave till 1:15pm. Really great breakfast buffet with friendly staff.

We loved every minute of our stay! From the moment we arrived, we were warmly welcomed with a complimentary room upgrade, a free drink at the bar, and bottled water in our room. Our fourth-floor room was spacious, quiet, and well-equipped with a minibar, kettle, and espresso machine, along with a generous supply of complimentary teas, coffees, and replenished water. The staff went above and beyond to ensure we had everything we needed. A special thanks to the reception team, who were knowledgeable, helpful, and provided excellent guidance day and night. The only area for improvement would be the bar service. On one occasion, I was told there was no Grappa, only to find it myself. Another time, I ordered a specific type of Port from the menu but received a different one. A bit more training for the bar staff on available selections would make the experience even better. Overall, a fantastic stay, and we would gladly return!

Our stay in Lisbon wouldn't have been as positive if we didn't stay in this beautiful hotel! The service was top class. The lovely receptionist organised our taxi service from the airport and it was seamless. From our first arrival we were welcomed with smiles! The location is excellent, no need for Ubers as everything is within walking distance from the hotel. The hotel room itself is spacious and immaculately clean. The bed is extremely comfortable and there is a smart tv to connect to your phone to play music in the room! The bathroom was decorated very nicely and Rituals products were available, a real luxurious treat. Even though this hotel is so central, the shutters in the room block out the noise from the street and you wouldn't even know you were in the centre. I couldn't recommend this hotel more!

Lovely hotel in a really central location. It’s decorated well and we had a huge bed. We had a side room which meant we could climb out onto the balcony and watch the fireworks without having to brave the NYE crowds. A lovely touch leaving a bottle of of fizz and the traditional raisins out on NYE.